CliX is a vision for future telemedecine that integrates virtual reality and drone technologies. The CliX system is equipped with a compact VR headset and a drone with a camera. When the doctor and a patient wear CliX headsets, they can meet with each other through drone cameras in a virtual environment. Their drone cameras will track users' motion and move, allowing the doctor and the patient to make conversation smoothly.
As researchers, one of our fundamental goals is to provide fuel for new ideas and to help businesses innovate by developing meaningful, and more importantly, actionable insights. Therefore, it is imperative for these insights to be robust and clear enough to withstand wider distribution without being diluted or misrepresented.
Yet, too often, these critical insights are presented in long, tedious PowerPoints, with the essence buried in text and a lack of succinctness, actionability and inspirational quality that is necessary for successful adoption across departments and disciplines.
What can we learn from design to help better bridge the gap between insights and creation?
Here are 4 ways we have successfully leveraged design principles to build more actionable insights.
1. ADOPT A COLLABORATIVE AND MULTI-DISCIPLINARY MINDSET:
Include stakeholders from different disciplines from the start. Involving colleagues from multiple areas of expertise will help them improve their understanding of the process, build empathy for the end-user and gather the necessary anecdotes to share the learnings in a more authentic way. More importantly, they will become powerful internal advocates of a user-centered approach.
2. USE REFRAME STATEMENTS TO ARTICULATE INSIGHTS:
While synthesizing the research and developing recommendations, it can be challenging to strike the right balance between succinctness and depth. The Reframe statement is a simple yet powerful framework that can add memorability, authority and conciseness to the narrative.
WE USED TO BELIEVE > WHAT WE LEARNED > WE NOW BELIEVE.
The first part not only helps articulate the initial hypothesis and context, but also anchors and converges on the collective starting point of the research. The second part, the “AHA”, is then followed by a strong point of view that will be the foundation for subsequent recommendations.
Adding an illustration or icon symbolizing the Reframe will further increase the overall stickiness of the statement.
3. EMBRACE VISUALIZATION TO BUILD EMPATHY:
“A picture is worth a thousand words” is not necessarily an idiom that comes to mind when describing the typical research report. In final presentations, why not replace some of the text with media more suitable for storytelling? Combining stills and videos from the field, incorporating iconography and infographics as well as building an immersive multi-sensory environment will bring the subject matter and context to life.
4. BRAINSTORM WHAT-IF’S TO HELP LINK FINDINGS TO OPPORTUNITIES:
Developing final recommendations can be challenging for researchers and strategists: going too high level and abstract can lead to a perception of being too academic and detached from the business realities, while the opposite approach can become a solution trap where the output is a series of unresolved ideas.
Use the Reframe statements as a springboard to brainstorm What-If statements with your multi-disciplinary team. This pairing helps narrowing the gap from insight to opportunity, hinting at solutions without being prescriptive. You will then have an output that sets the team up nicely up for success and further co-creation.
Please visit us at Pull to learn more about our approach to innovation.
This article was originally written and published in June 2017 for the “Iiex Big Ideas Articles”
We will be appearing with our client, Ford Motor Company, as part of their showcase at the 2017 Ilex North America in Atlanta June 12-14th. Our director of Research & Strategy, Ingvald Smith Kielland, will take the stage at 9am on June 13th where he will share Pull's approach to Design Driven Research.
Our design for the Artiphon Instrument 1 is featured on the cover of the Fall 2016 MoMA Store catalog
On August 12th 2016, 22 designers, strategists, architects, educators, business executives, and city officials, joined an multi day work session to envision new use cases for how Virtual and Augmented Reality platforms can be used in other fields than Gaming and Entertainment verticals
For all of July, the entire storefront of the MoMA Design Store in SoHo featured the Artiphon Instrument 1.
We are very excited to be participating as a panelist at UCLA's Anderson Healthcare Business Association conference on January 30th. Pull's Director of Design, John Sundermeyer, will speak about the role of empathy in the innovation process.